Frequently Asked Questions

Clear answers based on how ProEquipment actually operates.

Who operates this store?

ProEquipment is a brand owned and operated by KeranAccessories LLC, located at 1482 Cedar Ave, Sheridan, WY 82801, United States.

How do I contact support?

Where do you ship?

We ship within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or internationally.

Is shipping free?

Yes. We offer Free Freight Shipping on orders within the contiguous United States. Details are in our Shipping Policy.

How long does delivery take?

  • Processing: 1 to 3 business days (order cut-off 5:00 PM EST)
  • Transit: typically 3 to 7 business days after shipment
  • Typical total: about 4 to 10 business days

Large freight shipments may require a delivery appointment. The carrier may call you to schedule.

How do I track my order?

When your order ships, we email tracking information. Allow up to 48 hours for tracking to update. For help, email contact@proequipment.shop or use our Contact page.

How do I start a return?

Returns are started by email. Before sending anything back, email contact@proequipment.shop with:

  • Your order number
  • The reason for the return
  • Photos if the item arrived damaged or defective

If the return is approved, we will provide an RMA number and return instructions. Full rules are in our Refund Policy.

What is your return window?

We offer a 30-day return window for eligible unused equipment, starting from the delivery date.

Who pays for return shipping?

Customers are responsible for return freight costs unless the item arrived damaged or defective due to our error or confirmed carrier damage.

Can I return equipment after adding gas or oil?

Usually no. Equipment that has been fueled, oiled, started, or used outdoors may not be eligible for return due to safety and shipping restrictions. Contact us by email for defect or warranty support options.

How long do refunds take?

After we receive and inspect an approved return, refunds are issued to the original payment method within 5 to 7 business days. We charge a 0% restocking fee on approved returns of unused eligible items.

Where can I read your full policies?