Refund policy

ProEquipment is operated by KeranAccessories LLC. We stand behind the equipment we sell and offer a clear return process for eligible orders.

30-Day Return Window

We offer a 30-day return policy for eligible unused equipment. The 30-day window begins on the day the freight carrier delivers your order to your address.

How to Initiate a Return

Email: contact@proequipment.shop
Phone: +1 917-695-3597 (Monday–Friday, 8:00am–6:00pm EST)

Please include your order number and reason for return. Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions / return address.

Eligibility & Condition

Item must be unused and in the same condition you received it, with original packaging when possible.
Keep your order confirmation or proof of purchase.
Gas / oil / powered use: Equipment that has been fueled, oiled, started, or used outdoors may not be eligible for return due to safety and hazardous-materials shipping restrictions. Contact us for warranty or defect support instead.
Damaged or defective on arrival: Contact us immediately with photos, the order number, and delivery notes. Do not refuse the entire shipment without contacting us unless the carrier instructs otherwise.

Return Shipping Costs

Customers are responsible for return freight shipping costs unless the item arrived damaged or defective due to our error or carrier damage we confirm.

Restocking Fee

We charge a 0% restocking fee on approved returns of unused eligible items. No hidden restocking deductions will be made on those returns.

Refund Process

After we receive and inspect the returned item, we will notify you whether the refund was approved. Approved refunds are issued to your original payment method within 5 to 7 business days.

Exchanges

We do not process direct exchanges by default. If you need a different item, return the eligible product for a refund and place a new order (subject to availability).