How to Start a Return by Email

At ProEquipment (KeranAccessories LLC), customers who want to return an item start the process by email. Do not ship a product back until we approve the return and send instructions.

Step 1 — Email us

Send a message to contact@proequipment.shop and include:

• Your order number
• Which item you want to return
• The reason for the return
• Photos if the item arrived damaged or defective

You can also call +1 917-695-3597 during support hours (Monday–Friday, 8:00am–6:00pm EST), but email is the primary way to open a return request.

Step 2 — Wait for RMA approval

If the return is eligible, we provide a Return Merchandise Authorization (RMA) number and return instructions / return address.

Step 3 — Ship only after approval

Customers are responsible for return freight costs unless the item arrived damaged or defective due to our error or confirmed carrier damage.

Important eligibility notes

• 30-day window from the delivery date for eligible unused equipment
• Item should be unused and in original condition when possible
• Equipment that has been fueled, oiled, started, or used outdoors may not be eligible for return

After we receive the return

Approved refunds go to the original payment method within 5 to 7 business days after inspection. We charge a 0% restocking fee on approved returns of unused eligible items.

Full legal details: Refund Policy. More answers: FAQ.