Returns & Refunds
30-day returns for eligible unused equipment
ProEquipment is operated by KeranAccessories LLC. We stand behind the equipment we sell and offer a clear return process for eligible orders.
30-Day Return Window
We offer a 30-day return policy for eligible unused equipment. The 30-day window begins on the day the freight carrier delivers your order to your address.
How to Initiate a Return
Contact us before shipping any item back:
- Email: contact@proequipment.shop
- Phone: +1 917-695-3597 (Monday–Friday, 8:00am–6:00pm EST)
Include your order number and reason for return. Once approved, we provide an RMA number and return instructions.
Eligibility & Condition
To be eligible, the item should be unused and in the same condition you received it, with original packaging when possible. Keep your order confirmation or proof of purchase.
Equipment that has been fueled, oiled, started, or used outdoors may not be eligible for return due to safety and hazardous-materials shipping restrictions. For defects, contact support with photos and your order number.
Return Shipping Costs
Customers are responsible for return freight shipping costs unless the item arrived damaged or defective due to our error or carrier damage we confirm.
Restocking Fee
We charge a 0% restocking fee on approved returns of unused eligible items.
Refund Process
After we receive and inspect the returned item, approved refunds are issued to your original payment method within 5 to 7 business days.
Exchanges
We do not process direct exchanges by default. Return an eligible product for a refund and place a new order if needed (subject to availability).